We are an artisan business and do not hold stock. All of our products are made to order.
Processing Times
Most orders are made and dispatched within 5–7 working days.
Orders are processed Monday to Friday, excluding bank holidays.
During peak periods (such as Christmas, sales, or bank holidays), processing times may be slightly longer.
Delivery Information (UK Only)
We currently ship within the United Kingdom only, including:
Mainland UK, Isle of Wight, Isles of Scilly, Isle of Man, Scottish Highlands, Scottish Islands, and Northern Ireland.
Delivery Charges
- £5.99 for the first item
- £0.99 for each additional item
Estimated Delivery Times
Once dispatched, most orders are delivered within approximately 3 working days.
Deliveries to remote areas (including Scottish Highlands, Islands, Isle of Man, Isles of Scilly, and Northern Ireland) may take up to an additional 5 working days.
Delivery times are estimates only and may vary depending on courier performance and external factors such as weather, strikes, or seasonal delays.
We are not responsible for delays caused by courier networks once your order has been dispatched.
Address Changes
Once an order has entered production or our fulfilment queue, we are unable to guarantee changes to the delivery address.
Depending on the courier, you may be able to:
- reschedule delivery
- request safe place delivery
- arrange delivery to a neighbour
- redirect to a local pick-up point
These options are managed directly by the courier and may not always be available
Failed Delivery and Collection Points
If a delivery attempt is unsuccessful, your parcel may be redirected to a local collection point.
It is your responsibility to collect the parcel within the courier’s holding period.
If a parcel is not collected and is returned to us or our production partner:
- additional return or handling costs may be deducted where applicable
- personalised or made-to-order items cannot be resold
- items may be securely disposed of upon return
- refunds will not be issued for uncollected personalised items
This does not affect your statutory rights where goods are faulty or not as described.
Tracking and Delivery Issues
If your order is delayed, please first check your tracking information (if provided).
If tracking shows recent movement, please allow at least 24 hours for updates.
If your parcel still has not been delivered after this period, please contact us and we will open an enquiry with the courier on your behalf.
Contact
If you have any questions regarding delivery, you may find the answer in our FAQ page.
If you still need assistance, we’ll be happy to help. Please contact us via our contact form and we will respond as quickly as possible.