Got a question? Well of course you have, that’s why you’ve arrived on our FAQ page! Check out our Q&A’s below to see if we’ve covered your query and if you can’t find what you’re looking for please get in touch with us via our contact form.
Products
Yes, we do!
If you have a particular colour scheme in mind, we’d love to help bring your vision to life. Many of our products can be tailored to suit your onboard decor, making your order truly unique and personal.
Simply get in touch with your ideas — whether you have a specific shade in mind or just a general concept — and we’ll work with you to create something that’s perfect for you!
For bespoke products, we may source and use a specific font to create your design. Some fonts are marked “personal use only” and can’t be used for commercial products like ours unless a proper licence is in place. Please contact us prior to purchasing to confirm whether a specific font can be used, especially if it is not a standard licensed font or is marked for personal use only.
Fonts are licensed and applied by us for the purpose of producing the finished product(s) only. Font files, licenses, and editable artwork are not provided or transferred.
If you already own a specific font, you may supply the font file for design use only and confirm that you hold the appropriate rights to use it.
Custom font requests are usually included; however, where a font requires separate purchase or licensing, a font sourcing fee may apply. This fee covers the cost of licensing the font for designer use only.
Any images you send must not infringe copyright. You must ensure that you own the copyright to the image or have permission or a valid license from the copyright owner to use it.
We’re happy to work with you to create the perfect custom design, please do not hesitate to contact us to see how we can help!
Yes, all our products can be customised for corporate use, ideal not just for maritime companies such as marina’s and yacht clubs, but also hotels, holiday accommodation, bars, beach clubs, in fact any business that wants that nautical vibe ! We can add your business logo or brand name with discounts available for bulk orders. Please get in touch to discuss your options.
Yes, our gift cards are available in multiple amounts, valid for 12 months, and can be used on any of our products (excluding other gift cards!). Send it instantly by email or schedule delivery for a special occasion. The recipient can easily print, download, or save the gift card to their phone’s wallet. Processed by giftup.com.
Ordering
Not always.
Some personalised products are produced directly from the details you enter at checkout. It is your responsibility to carefully check spelling, dates, names and formatting before placing your order.
Where a proof is provided, production will begin once you approve it. If we do not receive a response to a proof within 24 hours, production may proceed to avoid delays.
When you have finished placing your items into the cart click on the basket icon at the top of the website where you will be given the choice of ‘View cart’ or ‘Checkout’
If you choose ‘View cart’ you will be directed to the cart page where you will see your chosen products. At the bottom is a ‘Coupon code’ box. Enter your code and click ‘Apply coupon’
If you choose ‘Checkout’ you will be directed to the checkout page where you will see a box saying ‘Have a coupon? Click here to enter your code’ Simply click here which will open another box where you can enter your code before clicking ‘Apply coupon’.
In both situations if the code is still valid the discount value will be applied to your order. You can then proceed with placing your order.
Only one promotional code may be used per order.
Discount codes:
– Cannot be combined with other offers or sale items
– Cannot be applied after purchase
– Apply to product prices only (unless explicitly stated)
– Exclude delivery charges and additional services unless clearly advertised otherwise
Promotional codes have no cash value and may be withdrawn if misused.
Influencer or exclusive promotional discount codes are intended for specific audiences and must not be shared on public discount websites or voucher forums. If a code has been misused or shared without authorisation, it may be disabled and affected orders may be cancelled.
We accept Apple Pay, Google Pay, Paypal and credit and debit cards. Apple Pay and Google Pay allow you to quickly proceed through checkout with just a click.
To use Apple Pay please ensure you have added your payment card to the Wallet app on your device. Click the ‘Buy with Apple Pay’ button (this may take a few seconds to load) at the top of the Checkout page. Choose your preferred payment method and update delivery address, if applicable. For your protection Apple Pay uses security features built-in to the hardware and software of your device to help protect your transactions. In addition, to use Apple Pay, you must have a passcode set on your device and, optionally, Face ID, Touch ID or Optic ID.
To use Google Pay please ensure you have added your payment card to your Google Wallet. Click the ‘Buy with Google Pay’ button (this may take a few seconds to load) at the top of the Checkout page. Choose your preferred payment method and update delivery address, if applicable. For your protection Google Pay provides built-in authentication, transaction encryption and fraud protection.
To use PayPal please select the ‘PayPal’ button at the bottom of the Checkout page. You will be redirected to PayPal whereby you can process your payment securely by signing into your PayPal account. You can also use PayPal as a guest, without the need for a PayPal account, by clicking on ‘Pay with Debit or Credit card’ on the PayPal pop up box. Your financial details will not be shared with us. Paypal also offers ‘Pay in 3’, whereby you can pay in three equal, monthly instalments. This is subject to status and is available for purchases of £20 to £3,000. Please note that not everyone is approved for ‘Pay in 3’ based on the checks PayPal carry out.
Finally you can pay directly with a debit or credit card by selecting ‘Credit card / debit card’ under the order total. Payments made this way are processed by Stripe. Your debit/credit card number and security code are never stored on this website.
Generally the main reason a payment is declined is due to the card having insufficient funds available so please check your balance first to see if this is the case.
Most declines are generic, so we do not have much information as to why a charge was specifically declined. It is best to contact your bank or credit card company for more information on why your transaction was declined, and to ask for future charges to be accepted.
Please check your order confirmation carefully.
Once production has started or a design has been approved, we cannot accept responsibility for spelling errors or incorrect details provided at checkout. In this instance no refunds will be available.
If you input the wrong address at checkout, please contact us immediately to see if it is possible to amend.
Please note that once the order has entered our production queue and or been dispatched we are unable to change the address and delivery will be attempted.
When the order has exceeded the couriers holding period it will be returned to our manufacturer and will be destroyed upon receipt. Unfortunately we are unable to offer any refunds in this situation.
As our products are made to order and/or personalised, the 14-day cooling-off period does not apply once production has begun.
If you need to request a change, please contact us immediately after placing your order. We cannot guarantee amendments once production has started.
Delivery
At present, we only ship within the UK. However, in certain circumstances, it may be possible to arrange delivery outside the UK — please do not hesitate to get in touch to discuss your options.
Please note that international deliveries may be subject to local taxes, customs duties, handling or clearance fees, which are set and administered by the destination country. Goods may not be released until these charges have been paid. Any such additional charges are beyond our control.
For further information, we recommend contacting your local customs office or government authority.
UK Delivery costs £5.99 for the first item with additional items charged at £0.99p.
As an artisan business, we do not hold stock of all items. The majority of our products are made to order, and we aim to dispatch within 5–7 working days. In many cases, orders are shipped sooner.
Once dispatched, UK delivery is typically 1–3 working days.
Please note that deliveries to remote areas — including the Isles of Scilly, Isle of Man, Scottish Highlands and Islands, and Northern Ireland — may take slightly longer.
We cannot be held responsible for delays caused by courier issues, including strike action. Orders placed at weekends or during busy periods (such as Christmas or Bank Holidays) may also experience additional delays.
Orders are dispatched Monday to Friday. If you are unsure about timings, please contact us before placing your order.
Please be aware that orders containing multiple items may be dispatched separately.
If applicable we will provide you with a tracking number once your order has been dispatched.
If your order has not been delivered in the time you expected, please check the tracking number to ensure that there are no issues. If it looks as if it is still in transit or has updated within the last twelve hours, please allow a further twenty four hours before contacting us.
If there is an issue on the tracking or the item has still not been delivered after an additional twenty four hours please contact us so that we can issue a search with the delivery company.
Please note that deliveries to remote areas, Isles of Scilly, Isle of Man, Scottish Highlands and Islands or Northern Ireland may take up to an additional 5 days to be delivered.
If your order has been shipped with DPD you can track its progress by visiting https://track.dpd.co.uk or https://track.dpdlocal.co.uk You will need your tracking number or calling card number along with your delivery postcode. In many cases you may be able to amend your delivery options so that your item is delivered instead to a pick up point, left in a safe place or delivered to a neighbour.
If your order has been shipped with Royal Mail you can track its progress by visiting https://www.royalmail.com and clicking on ‘Track’ You will need your tracking reference number. In many cases you will be able to update your delivery options by also adding the delivery postcode. This will allow you to change the delivery date, deliver to an alternative address or location, or arrange to collect at a post office or delivery office.
If you are unavailable at the time of delivery, your parcel may be redirected to a nearby pick-up point. It is your responsibility to collect the item from this location, and you will be responsible for any additional costs incurred as a result.
In some cases, our manufacturer may assign a local pick-up point at the time of dispatch as a back-up option if delivery to your address is unsuccessful. This location will be as close to your delivery address as possible and is used to prevent the item from being returned immediately.
If the item is not collected from the pick-up point, it will be returned to our manufacturer and may be destroyed upon receipt. In such circumstances, no refund will be issued.
As each order is custom made, we’re unable to offer refunds or exchanges unless an item is faulty or defective.
If you believe your item is faulty, please contact us as soon as possible with photographs and your order number. Please refer to our ‘Returns & Refunds‘ section for full details.
If you have any questions before placing your order, please get in touch — we’re always happy to help and advise you with your purchase.