(Operated by Offshore Soul Ltd, Company No. 08104860)
Last updated: 01 April 2026
1. ABOUT US
1.1 This website (evocean.co.uk) is operated by Offshore Soul Ltd (Company No. 08104860), registered in England and Wales, trading as Evocean (“Evocean”, “we”, “us”, “our”).
1.2 These Terms govern:
- Use of our website;
- All orders placed via our website;
- Any contract for the sale of goods between you and us.
1.3 By using this website or placing an order, you agree to be bound by these Terms.
1.4 If you do not agree, you must not use this website.
2. ELIGIBILITY
2.1 You must be at least 18 years old to place an order.
3. PRODUCTS AND MADE-TO-ORDER BASIS
3.1 All Evocean products are made to order and/or personalised to customer specification.
3.2 Each item is produced specifically for the customer once an order is placed.
4. ORDERS AND CONTRACT FORMATION
4.1 An order constitutes an offer to purchase goods.
4.2 A legally binding contract is formed only when we issue written order confirmation.
4.3 We reserve the right to refuse or cancel orders for legitimate reasons including:
- Pricing errors;
- Suspected fraud;
- Product unavailability;
- Breach of these Terms.
5. PRICE AND PAYMENT
5.1 All prices are in GBP (£) and include VAT where applicable.
5.2 Full payment is required at the time of ordering unless otherwise agreed in writing.
5.3 We reserve the right to amend pricing prior to order confirmation.
6. PROMOTIONS, DISCOUNT CODES AND GIFT CARDS
6.1 General
6.1.1 From time to time, Evocean may issue promotional codes, discount codes, influencer codes, referral codes, gift cards, or special offers (“Promotions”).
6.1.2 All Promotions are subject to these Terms and any additional terms stated at the time of issue.
6.2 Use of Discount Codes
Unless expressly stated otherwise:
- Only one promotional code may be used per order;
- Promotional codes cannot be combined with any other offer, discount, promotion, or sale item;
- Promotional codes cannot be applied retrospectively to completed orders;
- Promotional codes have no cash value;
- Promotional codes are non-transferable and may not be resold;
- Discounts apply to product prices only and exclude delivery charges, shipping fees, gift wrap, and any additional services, unless explicitly stated;
- Promotional codes cannot be used on items already discounted or marked as sale unless explicitly stated.
6.2.2 Promotional codes must be used within the stated validity period. Expired codes will not be honoured.
6.2.3 We reserve the right to cancel orders where a promotional code has been used incorrectly, fraudulently, or in breach of these Terms.
6.3 Influencer and Exclusive Codes
6.3.1 Influencer or exclusive codes are provided for specific audiences only.
6.3.2 Such codes must not be:
- Shared on public discount websites or forums;
- Distributed via voucher aggregation platforms;
- Used outside their intended campaign;
- Misrepresented as public offers.
6.3.3 We reserve the right to disable codes and cancel affected orders where misuse is reasonably suspected.
6.4 Withdrawal of Promotions
6.4.1 We may amend, suspend, or withdraw Promotions where reasonably necessary.
6.5 Refunds and Promotions
6.5.1 Refunds reflect the discounted price paid.
6.5.2 If a refund reduces an order below a qualifying threshold, we may adjust the refund accordingly.
Evocean may issue digital or physical gift cards.
6.6 Gift Cards
6.6.1 Gift cards are non-refundable and cannot be exchanged for cash.
6.6.2 Gift cards must be used within the stated validity period.
6.6.3 Lost or stolen gift cards will not be replaced.
6.6.4 Refunds for gift card purchases may be returned to a gift card.
6.6.5 We may cancel gift cards where misuse is suspected.
7. DELIVERY, RISK AND OWNERSHIP
7.1 General Delivery
7.1.1 Delivery times are estimates only.
7.1.2 Orders are dispatched Monday to Friday excluding public holidays.
7.1.3 Orders containing multiple items may be dispatched separately.
7.1.4 Deliveries to remote areas (including Isles of Scilly, Isle of Man, Scottish Highlands and Islands, Northern Ireland and extended postcode areas) may take longer.
7.1.5 Orders placed during weekends, peak seasons or holidays may experience delays.
7.1.6 We are not liable for delays beyond our reasonable control, including courier disruption, strike action, customs processing or adverse weather.
7.2 International Deliveries
7.2.1 Deliveries outside the UK may attract import duties, taxes, customs charges, or clearance fees.
7.2.2 Such charges are the responsibility of the customer.
7.2.3 Goods may not be released until such charges are paid.
7.2.4 If goods are returned due to unpaid charges, we may deduct return costs from any refund due.
7.3 Failed Delivery and Collection Points
7.3.1 If delivery cannot be completed due to customer unavailability or incorrect address details, goods may be redirected to a collection point.
7.3.2 It is the customer’s responsibility to collect goods within the courier’s stated timeframe.
7.3.3 Additional costs arising from failed delivery, redirection or storage may be charged to the customer.
7.3.4 If goods are not collected and are returned:
- For personalised or made-to-order goods which cannot reasonably be resold, no refund will be provided for the cost of goods;
- Return shipping and administrative costs may be deducted;
- We may dispose of or destroy such goods.
7.3.5 This does not affect statutory rights where goods are faulty or not as described.
7.4 Risk and Ownership
7.4.1 Risk passes upon delivery.
7.4.2 Ownership passes upon delivery, provided full payment has been received.
7.4.3 Until ownership passes, we retain legal title to the goods.
8. CANCELLATIONS – PERSONALISED PRODUCTS
8.1 Under the Consumer Contracts Regulations 2013, cancellation rights do not apply to personalised goods.
8.2 Once production has commenced, personalised orders cannot be cancelled except where required by law.
8.3 This does not affect statutory rights.
9. PRODUCTION COMMENCEMENT
9.1 Production may begin shortly after order confirmation.
9.2 We determine when production has commenced.
9.3 Customer Responsibility
9.3.1 We do not always issue proofs.
9.3.2 You are responsible for checking order confirmation details including spelling, grammar, names, dates and layout.
9.3.3 By placing an order, you confirm personalisation details are correct. Requests to amend personalised text before production begins will only be considered at our discretion and may incur additional charges.
9.3.4 We are not liable for errors once production has commenced or the order confirmation is approved.
10. DESIGN APPROVAL POLICY
10.1 Where proofs are provided (including digital previews and mock ups), production begins only after written approval (including approval via email or website confirmation).
10.2 If no response is received within 24 hours, approval is deemed given and production may commence.
10.3 Approval confirms acceptance of all spelling, grammar, names and dates, all design elements, colours and sizing, layout and positioning
10.4 Failure to review a proof does not entitle refund or replacement.
11. FAULTY OR MISDESCRIBED GOODS
11.1 Nothing in these terms affects your statutory rights.
11.2 Goods must be satisfactory quality, fit for purpose and as described.If goods are faulty, you may be entitled to repair, replacement or refund under applicable law.
11.3 Our products are designed and manufactured for their intended purpose as described in the product listing. Please note that different materials and finishes will naturally have varying performance characteristics. Features such as dirt retention, visibility of marks, texture, cleaning requirements, and debris release may differ between products and may not be identical to alternative brands or products previously used by the customer. A product will not be considered faulty simply because it performs differently to another product or does not meet personal preference or expectation, provided it matches its description and intended function. Customers are encouraged to review all product information, care guidance, and suitability details before purchase. Natural variation in materials, finishes, and handmade production processes does not constitute a fault.
12. CUSTOMER CONTENT AND FONT LICENSING
12.1 Where bespoke or personalised products are ordered, Evocean may source and use specific fonts to create the requested design.
12.2 All fonts are licensed and applied by Evocean solely for the purpose of producing the finished product(s). Font files, licences, editable artwork files, working design files, and source files are not provided, transferred, or assigned to the customer under any circumstances.
12.3 Evocean will not use fonts that are restricted to personal use or that otherwise prohibit commercial application unless an appropriate commercial licence has been obtained. Where a requested font is subject to such restrictions, Evocean reserves the right to refuse the request, require evidence of a valid commercial licence, or substitute a similar alternative font.
12.4 If a customer supplies a font file, the customer warrants and represents that they hold all necessary rights, licences, and permissions to use that font. Any supplied font will be used solely for the purpose of producing the ordered product.
12.5 Custom font requests are generally included within the design service. However, where a font requires separate purchase or additional licensing, Evocean reserves the right to charge a font sourcing or licensing fee. This fee covers the cost of licensing the font for Evocean’s design use only and does not transfer ownership or licensing rights to the customer.
12.6 Where a customer supplies images, artwork, logos, text, or any other content (“Customer Content”), the customer warrants and represents that:
a) They own the copyright or have obtained all necessary permissions or valid licences from the copyright owner;
b) The Customer Content does not infringe any intellectual property rights, privacy rights, or other rights of any third party;
c) The Customer Content is not unlawful, defamatory, threatening, abusive, discriminatory, obscene, offensive, or otherwise inappropriate;
d) The Customer Content complies with all applicable laws and regulations.
12.7 Evocean reserves the right to refuse, suspend, or cancel any order containing Customer Content that, in its reasonable opinion, breaches this Clause.
12.8 The customer agrees to indemnify and hold harmless Evocean against any claims, losses, damages, liabilities, costs, or legal expenses arising from or in connection with Customer Content supplied by the customer.
13. INTELLECTUAL PROPERTY
13.1 All designs, artwork, illustrations, graphics, layouts, digital proofs, concepts, and creative elements produced by Evocean remain the exclusive intellectual property of Offshore Soul Ltd at all times.
13.2 This applies even where:
a) The design was created specifically for you;
b) You contributed ideas or content;
c) You paid for a personalised product.
13.3 Purchase of a product grants ownership of the physical item only.
13.4 It does not grant:
a) Any ownership of design rights;
b) Any licence to reproduce the design;
c) Any right to commercially exploit the artwork;
d) Any right to recreate, digitise, or replicate the design elsewhere.
13.5 You must not:
a) Copy or replicate any Evocean design;
b) Use screenshots or proofs for reproduction;
c) Instruct another supplier to recreate our work;
d) Sell, distribute, or commercially use our designs.
13.6 We actively monitor unauthorised use and reserve the right to pursue legal remedies where infringement occurs.t to pursue legal remedies where infringement occurs.Unauthorised use may result in legal action.
14. DESIGN REGISTRATION & COPYRIGHT NOTICE
14.1 Certain designs may be protected by:
a) UK copyright law;
b) Registered or unregistered design rights;
c) Trademark law where applicable.
14.2 All rights are reserved.
14.3 We reserve the right to enforce our intellectual property rights to the fullest extent permitted by law.
15. PERSONAL USE ONLY
15.1 Products are sold for personal use only unless expressly agreed in writing.
15.2 Commercial resale or reproduction is strictly prohibited without a written licence.
16. COMMERCIAL LICENSING
16.1 Where commercial use is requested, a separate written licence agreement must be executed prior to use.
16.2 Licensing terms may include (without limitation):
a) Usage scope;
b) Territory;
c) Duration;
d) Royalty fees;
e) Attribution requirements.
16.3 You may not:
a) Resell products in bulk;
b) Use products for commercial resale;
c) Use our designs in marketing, branding, or merchandise.
16.4 No commercial rights exist unless expressly confirmed in writing by Evocean prior to use.
17. WHOLESALE TERMS
17.1 Wholesale supply is subject to a separate written agreement.
17.2 Unless otherwise agreed:
a) Minimum order quantities apply;
b) Wholesale customers may not reproduce or copy designs;
c) Branding must not be altered in any way;
d) Resale must not misrepresent authorship of the products.
17.3 Payment for wholesale orders is normally required in full upfront.
17.4 In some cases, Evocean may accept a non-refundable deposit of 50% of the total order value prior to production commencing.
17.5 The remaining balance must be paid in full before delivery or shipment unless agreed otherwise in writing.
17.6 The deposit is non-refundable except where required by law.
17.7 Evocean reserves the right to withdraw wholesale status at any time.
18. WEBSITE USE
18.1 You must not:
a) Use the website unlawfully;
b) Interfere with website security;
c) Upload malicious software;
d) Infringe intellectual property rights.
18.2 Access to the website may be suspended or terminated for breach of these Terms.
19. THIRD-PARTY LINKS
19.1 We are not responsible for the content, security, or practices of third-party websites linked from our site.
20. CHARGEBACK AND PAYMENT DISPUTE POLICY
20.1 By placing an order, you agree to contact Evocean directly to resolve any issue before initiating a chargeback or payment dispute.
20.2 Initiating a chargeback without first seeking resolution may be treated as a breach of contract where done without reasonable grounds.
20.3 Where a chargeback is raised fraudulently or without valid legal grounds, we reserve the right to:
a) Provide evidence of order approval and delivery to the payment provider;
b) Recover administrative and recovery costs where legally permitted;
c) Pursue recovery through lawful means.
20.4 Nothing in this clause limits your statutory rights.Nothing in this clause limits your statutory rights.
21. LIMITATION OF LIABILITY
21.1 Nothing in these Terms excludes or limits liability for:
a) Death or personal injury caused by negligence;
b) Fraud or fraudulent misrepresentation;
c) Any liability that cannot legally be excluded.
21.2 Subject to Clause 21.1:
a) Evocean shall not be liable for indirect or consequential loss;
b) We are not liable for dissatisfaction relating to personalised aesthetic preferences once approved;
c) Our total liability shall not exceed the amount paid for the product in question.
22. FORCE MAJEURE
22.1 We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control.
23. DATA PROTECTION
23.1 We process personal data in accordance with:
a) UK GDPR;
b) The Data Protection Act 2018.
23.2 Please refer to our Privacy Policy for full details.
23.3 If our business is sold or transferred, personal data may be transferred lawfully in accordance with applicable data protection law..
24. ENTIRE AGREEMENT
24.1 These Terms constitute the entire agreement between you and Evocean and supersede any prior discussions or representations.
25. GOVERNING LAW
25.1 These Terms are governed by the laws of England and Wales.
25.2 The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer protections.
26. CONTACT
26.1 Questions regarding these Terms should be submitted via our website contact form.